Saturday, August 25, 2007

Why Email Makes a Bad Idea Management System

Arjun Thomas recently posted on his GridLock blog on the topic of Why Emails Make Bad Idea Management Systems.

After noting some benefits of using email (the technology generally already exists within organisations, it is easy and familiar to use, there is a low technology and implementation cost etc) Thomas also notes that there are significant disadvantages, such as the difficulty of tracking discussion and collaboration around ideas submitted via email, the difficulty of imposing consistent structure on key processes such evaluating and selecting ideas, and the difficulty of searching archives of idea suggestions and discussions.

Overall, Thomas concludes that "the overall negative impact of an email based system far outweighs the benefits."

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